Privacy Policy

Soul Crafters Privacy Policy

Version 0.1
This page was last modified on 15.09.2026.

We understand that you place your trust in us. We therefore consider it our responsibility to protect your privacy. On this page, we will let you know what information we collect when you use our website, why we collect this information and how we use it to improve your user experience. This way, you'll understand exactly how we work.

This privacy policy applies to Soul Crafters services. You should be aware that Soul Crafters is not responsible for the privacy practices of other sites and resources. By using this website, you indicate your acceptance of the Privacy Policy.

Soul Crafters respects the privacy of all users of its site and will ensure that any personal information you provide is treated as confidential.

Using our services

When you register for one of our services or place an order with us, we ask you to provide personal data. This data is used to execute the service and process your order.

The data may include information such as your name, address, email address, telephone number, payment information and order details.

The data is stored on Soul Crafters' own secure servers or on those of a third party. We will not combine this information with any other personal information we may have unless this is necessary for the purposes described in this privacy policy or required or permitted by law.

Communication

When you send us e-mails, messages or other communications, we may record these messages. Sometimes we ask you for personal information relevant to the situation in question. This enables us to deal with your queries and respond to your requests.

Data is stored on Soul Crafters' own secure servers or on those of a third party. We will not combine this information with any other personal information we may have unless this is necessary for the purposes described in this privacy policy.

Cookies

We collect data for research purposes in order to gain a better understanding of our customers, so that we can tailor our services accordingly.

This website uses “cookies” (text files placed on your computer) to help the website analyze how users use the site. The information generated by the cookie about your use of the website may be transferred to Soul Crafters' secure servers or those of a third party.

We use this information to track how you use the website, to compile reports on website activity and to provide other services related to website activity and Internet usage.

The website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information may be used to determine when to send cart reminder messages via e-mail or SMS, where you have provided the required consent.

Purposes

We do not collect or use information for purposes other than those described in this privacy policy, unless we have obtained your consent in advance or are otherwise legally permitted or required to do so.

Personal data may be used for purposes including:

• Processing and delivering your orders;

• Communicating with you about your order;

• Providing customer service;

• Processing payments;

• Sending transactional e-mails and messages;

• Sending marketing e-mails where you have provided the required consent or where otherwise permitted by applicable law;

• Sending SMS marketing messages where you have provided the required consent or where otherwise permitted by applicable law;

• Sending abandoned-cart reminders where applicable and legally permitted;

• Improving our website, products and services;

• Analyzing website usage and customer behaviour;

• Preventing fraud, abuse and unauthorized activity;

• Complying with legal and regulatory obligations.

E-mail Marketing

If you subscribe to our e-mail communications, we may use your e-mail address to send you newsletters, promotional offers, discounts, product updates, new collections and other marketing communications from Soul Crafters.

You can unsubscribe from marketing e-mails at any time by using the unsubscribe link included in the e-mail.

Unsubscribing from marketing communications does not affect transactional or service-related communications that are necessary for your order or account.

SMS Marketing

If you choose to opt in to receive SMS marketing messages from Soul Crafters, we may use your telephone number to send you promotional messages, discounts, offers, product updates, abandoned-cart reminders and other marketing communications.

You can opt out of SMS marketing communications at any time by following the instructions included in the relevant SMS messages or by contacting us.

We will not share your SMS opt-in or consent status with any third party for purposes unrelated to providing you with the SMS services you have requested.

We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to messaging platform providers, telecommunications providers, phone companies and other vendors who assist us in the delivery of text messages.

Third parties

Your data may be provided to third parties where this is necessary to provide our services to you.

For example, because Soul Crafters uses a direct-fulfilment model, your name, delivery address, telephone number, order details and other information necessary for delivery may be shared with manufacturers, suppliers, fulfilment partners, shipping companies or other service providers so that your order can be prepared and delivered directly to you.

Some of these parties may be located outside the European Union, including in countries such as China. Where personal data is transferred outside the European Economic Area, we will take appropriate measures as required by applicable data protection law.

This data will only be used for the purposes for which it has been provided or for other purposes permitted or required by law and will not be distributed further except where necessary for the provision of our services or where legally permitted or required.

Furthermore, in certain cases, information may be shared internally. Our employees and service providers are obliged to respect the confidentiality of your information.

We may also use third-party service providers for payment processing, website hosting, analytics, customer support, e-mail marketing, SMS marketing, advertising and other services necessary to operate our website and business.

Changes

This privacy statement is adapted to the use and possibilities of this site. Any adjustments and/or modifications to this site may result in changes to this privacy statement.

You are therefore advised to consult this privacy statement regularly.

If we make material changes to the way we process personal data, we will take appropriate steps to inform you where required by applicable law.

Processing of personal data

We treat your personal data with the utmost care.

Visitors and customers may submit a request to inspect, modify, correct, restrict or delete their personal data where applicable.

You may also object to certain processing activities or withdraw consent where processing is based on your consent.

If you wish to exercise any of these rights, please contact us using the contact details below.

Adjust / unsubscribe newsletter service

At the bottom of each marketing e-mail you receive, you will have the opportunity to unsubscribe from future marketing communications.

You may also contact us if you wish to modify your contact details or preferences.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional or service-related messages, such as order confirmations, shipping updates or information relating to your purchases.

Adjust / unsubscribe communication

If you wish to modify your data, withdraw consent for marketing communications or have your personal data removed from our files where legally possible, please contact us.

For SMS marketing, you can also unsubscribe using the instructions provided in the SMS message.

See our contact details below.

Data breaches

In the event of a (suspected) personal data breach, we will assess the incident and take appropriate measures in accordance with applicable data protection law.

Where required by law, we will report the data breach to the competent data protection authority without undue delay and, where applicable, within 72 hours after becoming aware of the breach.

Where legally required, customers or other individuals potentially affected by a data breach will also be informed without undue delay.

Disable cookies

Most browsers are set by default to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent.

Please note that disabling certain cookies may affect the functionality of our website and may prevent some features from working properly.

You can also manage certain cookie preferences through the cookie settings available on our website.

Contact details

Soul Crafters
JW Quality E-Commerce
Grefkenstraat 20
6443 EK Brunssum
The Netherlands

Chamber of Commerce (KVK): 85061913
VAT number: NL004045784B71
E-mail: info@soul-crafters.com

Last updated: 15.09.2026